CommercialPedia Indian Railways commercial circulars and policies

Revised policy on Automated Teller Machines (ATMs) and Digital Banking Units (DBUs) on Indian Railway (IR) premises

Open the official Railway source

Summary

Revised policy on Automated Teller Machines (ATMs) and Digital Banking Units (DBUs) on Indian Railway (IR) premises The tenure of license for setting up the ATMs/DBUs shall be for a period of five (05)

Text of the circular

7/5 ~T~t,H,LchI.1. / Government of India Azadi Ka ~ I Ministry of Railways Amrit Mahotsav (t~fê ~t)/ (Railway Board) No. 2018/Trans Cell/CiviIJATM Policy/Part I New Delhi E-office no. 3359560 Dated: 2 1.06.2023 The General Managers, all Zonal Railways; and Metro Railway, Kolkata (Commercial Circular No. 10 of 2023) Subject:

Revised policy on Automated Teller Machines (ATMs) and Digital Banking Units (DBUs) on Indian Railway (IR) premises.

Reference:

Board’s letter no. 2018/Trans cell/C1viIJATM Policy dated 27.11.2018.

Policy guidelines pertaining to installation and operation of Automated Teller Machines (ATMs) on railway premises have been issued vide Board’s letter no. 2018/Trans celIJCivilJATM Policy dated 27.11.2018. However, taking into cognizance technological advances and emerging socio economic realities, it has been decided to liberalize the current policy regime for installation and operation of ATMs on railway premises.

2.

Further, the advent of Digital Banking Units (DBUs) has made it possible for customers from all sections of society to avail banking products and services in a cost-effective and convenient manner. DBUs are a specialized business unitJhub equipped with digital infrastructure, and provide customers better access and enhanced digital experience by provisioning for internet banking, updation of KYC, automatic passbook printing, lodging banking related complaints digitally, account opening, digital on-boarding of customers for schemes such as Atal Pension Yojana, Pradhan Mantri Jeevan Jyoti Bima Yojana and Pradhan Mantri Suraksha Bima Yojana etc.

Customers can also seek guidance and assistance of experts posted at these units for all banking requirements. DBUs are expected to promote financial inclusion, strengthen last mile banking and digital fmancial literacy.

3.

In view of the changed context, ATMs and Digital Banking Units (DBUs) are desirable passenger amenities and installing them within railway areas would enhance passenger experience, customer satisfaction and increase convenience to the stakeholders. Accordingly, in supersession of all the previous instructions on the subject, following policy is issued with the approval of Board regarding provision of ATMs/DBUs on JR.

4.

Scope:

i.

In view of the fact that ATMs are deemed as a desirable passenger amenity provided to improve customer satisfaction and interface process, it has been decided to widen the policy ambit to permit the setting up of ATMs by Public Sector Banks/Scheduled Commercial Indian Banks /Indian Co-operative Banks/ White Label ATM service providers permitted/licensed to install and operate ATMs by RBI at railway stations at locations (with an area of 6 feet* x 6 feet) identified by Divisions as per feasibility and demand.

ii.

In order to foster Government’s agenda to promote last-mile banking and provide access to new-age banking to the underserved/unserved, it has been decided that Digital Banking Units (DBUs) may be permitted to set up by Public sector Banks/ Scheduled Indian Commercial Banks permitted/licensed to install and operate DBUs by RBI at small stations (NSG-4, NSG-5, NSG-6 and halt stations (HG-i, HG-2, HG-3) (with an area of 15 feet x 15 feet). Divisions may identify suitable space for such DBUs as per feasibility and demand.

5.

Area for setting up of ATMIDBU and location:

i.

The area for installing and operating ATM/DBU will be identified at the Divisional level by the concerned DRM based on field situation, land availability and demand. The approximate area to be allotted for different types of entities will be as under:

DBU: 15 feet by 15 feet ii.

The existing built up area/structure (if available) may also be considered by DRM for this purpose, without any risk/liability on the part of JR. This would however remain the property of JR. In case, a built up area/structure (if available) is considered for setting up ATMJDBUs, the license fee for the same shall be recovered.

iii. The requireme

Extract shown above; the full text is available in the search app.

More on this subject

All non-fare revenue e-auction circulars · Open this circular in the search app · Search all 7,826 documents