C
Commercialpedia Indian Railways commercial circulars and policies

CLAIMS CLAIMS PREVENTION, Rlys Act 1989

Study materialclaims

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TypeCommercial Circular
Topicclaims

Summary

Don’t leave the train without handing over to the relieving staff or RPF staff

Text of the circular

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# CLAIMS AND CLAIMS PREVENTION
ROLE OF GUARD IN CLAIMS PREVENTION

### Notes:

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# What is a Claim ?
Rightful demand by the customer/owner
 Against the railway administration
 For  payment of compensation for
the loss of consignments.

### Notes:

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# What are - CAUSES FOR CLAIMS ?
LOSS -   Defective packing, labelling & Marking.
DAMAGE - Due to defects in the Wagons.
 Non-observance of monsoon precautions,
Not using gunny strips or grease
 Rough handling of packages, etc.

### Notes:

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#
DETERIORATION - Due to delay in transit
especially for perishables.Ex. Milk,Fish & Veg.
DESTRUCTION - Due to Fire, accidents, cyclone, floods, etc.
NON-DELIVERY -	 Due to Mis-despatch, exchange, wrong delivery due to wrong marking/labelling

### Notes:

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# Negative impact/ Effects of Claims
1. Leakage of railway revenues,
2.Loss of goodwill, Name & Fame of Rlys.
3.Diversion of traffic to other modes.

### Notes:

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# What is Claims prevention?
Elimination of such claims
 Preventive measure is known as claims prevention.

### Notes:

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# Whose duty ? Prevention of claims

Mainly Comml Dept.
Safety & Claims prevention: All Dept. are collectively Responsible.
It is a  cooperative effort of all departments. (Team work)

### Notes:

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# ROLE OF GUARD IN CLAIMS PREVENTION
Guard on PASSENGER TRAIN
1. Report for duty well in time
2. Check the condition of SLR
3. If any defects  noticed- door jammed, leaking of SLR etc. should be rectify  through TXR (Train Examiners) staff.

### Notes:

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#
4.Packages to be loaded to be thoroughly checked
5. Co-operate with station staff to clear maximum packages

### Notes:

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#
 6.Check the condition of packages, marking, packing etc.& make a remarks.
7. Supervise the loading and un-loading to avoid rough handling   are in bad condition

### Notes:

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#
 8. Accept packages for correct direction and un-load at correct destination
9. Issue message to stations in advance in case of heavy un-loading
10. Heavy packages should not be kept over fragile goods
11. Proper care should be taken for parcels paid with PCEV charges

### Notes:

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#
12. Give preference to luggage, news papers, perishables and cinema films
 13. Pad lock the doors of SLR to avoid running thefts
14. Collect parcel guard foils and summaries and obtain acknowledgement of staff after un-loading.

### Notes:

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# Guard working on GOODS TRAIN

1. Report for duty well in time
2. Check the wagons with VG
3. Check the wagons on both sides sealing, riveting etc.
4. Avoid excess loading.
5. Avoid uneven loading to prevent accidents

### Notes:

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#
6. Be vigilant during the run
7. If running train theft takes place report at next station
8. Don’t leave the train without handing over to the relieving staff or RPF staff
9. Don’t allow outside persons to come nearer to the train. They may manipulate the seal cards
10. Don’t allow any outsider to travel  in Brake van without permission

### Notes:

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#
11. Observe all precautions while dealing with explosives and other dangerous goods
12. If defective seal is noticed issue memo to SM and check the contents in presence of RPF staff
13. Guard should not allow to move the wagon without rivets and seals
14. Arrange to detach the hot axle wagons-

### Notes:

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#
The End of
Role of Guard in Claims prevention

### Notes:

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#
RAILWAYS ACT 1989 - IMPORTANT SECTIONS

### Notes:

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# CARRIAGE OF PASSENGERS (Statutory obligations of the Railways):

Section – 49: Exhibition of certain timings & tables of fares at station
Section – 50: Supply of tickets on payment of fares
Section - 51: Provision for case i

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