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allocation heads will get displayed in the drop down box. Select your allocation head and click on submit button

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Type	Commercial Circular
Topic	it-systems
Official source	www.mers.indianrailways.gov.in

Summary

allocation heads will get displayed in the drop down box. Select your allocation head and click on submit button After approval process, MERS will send a text message (along with OTP, approved transaction ID and registration link) to the mobile number (as fed by the Railway Authority) of the concerned Railway customer to register himself with the MERS portal for making payment to the Railways.

Text of the circular

**Miscellaneous E-Receipts System (MERS)**

**User Manual Version 3**

** **

**Table of Contents**

1. Introduction……………………………………………………………………………………………….3

1. Objective………………………………………………………………………………………………3

2. Scope……………………………………………………………………………………………………3

3. Intended Users……………………………………………………………………………………..3

2. About MERS Portal……………………………………………………………………………………..4

3. Installation of MERS…………………………………………………………………………………...5

1. System Requirements……..……………………………………………………………………5

2. Pre-requisites..……………………………………………………………………………………..5

1. Hardware Requirements for Client Machine………………………………..5

2. Software Requirements for Client Machine………………………………...5

4. Login Module…………………………………………………………………………………………..…6

5. Change Password Utility for Railway Officials……………………………………………..8

6. MERS Receipt Entry Process………………….……………………………………………………9

7. MERS Approval Process……………………………….……………………………………………19

8. MERS Rejection Process…………………………………………………………………………...21

9. MERS Railway Customer Registration Process………………………………………….24

10. MERS Payment Module………………………………………………………………….…………26

1. Online Payment…….……..………………………………………………………..………26

2. Offline Payment..……………………………………………………………………………31

11. MERS MIS Reports……..……………………………………………………………….……………34

12. MERS MIS Reports for Railway HQ Books Section…………………………………….35

**Chapter 1: Introduction**

**1.1 Objective**

This document will assist a user in understanding the Miscellaneous E-Receipts System (MERS) and use it. The functionality of MERS is explained in detail along with screenshots.

**1.2 Scope**

The scope of this document is for all users. Document determines work flow of MERS and working with MERS modules.

**1.3 Intended Users**

The intended users of this document include:

* Users of the system who have valid login ID and password and are authorized to deal with the system.

* Users are categorized as Railway Authority and Railway Customers.

Note: The users are requested to use this manual along with the system so that they can co-relate the screen shots with the actual screens in the system.

**Chapter 2: About MERS Portal**

Miscellaneous E-Receipts System is a system through which zonal railways can receive the payment digitally for miscellaneous receipts of their railway customers.

The URL to access the MERS portal is “<https://www.mers.indianrailways.gov.in/MERS/Jspforms/MSCPR/CPGLogin.jsp>”. Alternating, the portal may be accessed by using the URL “<https://mers.indianrailways.gov.in>” and clicking on the link “Login for Miscellaneous E-Receipts System (MERS)”.

Figure 2: MERS home Page

**Chapter 3: Installation of MERS**

**3.1 System Requirements**

The minimum system requirements are described in section 3.3 Pre-requisites. In case the system does not meet any parameter among those required, kindly consult the administrator.

**3.2 Pre-requisites**

This section refers to the various requirements from the hardware and software side that must be fulfilled before the user can use this system effectively.

**3.2.1 Hardware Requirements for Client Machine**

RAM at least 256 MB.

Internet Connectivity.

PC with mouse, keyboard and color monitor.

**3.2.2 Software Requirements for Client Machine**

Operating system should be at least Windows 2000 or above.

Adobe Acrobat Reader must be installed.

Printer should be installed.

Web browser should be Microsoft Internet Explorer 6 or above.

**Chapter 4: Login Module**

There will be two types of users in login module-

1. Railway Authority

2. Railway Customers

**Railway Authority**: Railway authorities are the users who will do the miscellaneous e-receipts entry and approval part of this portal. There are two levels of registration of the Railway Authorities: one at supervisory level and one at officer level of the user department at each Division/Accounting unit. These users are not registered through the portal. These users are registered by MERS team of CRIS from the backend as per the requirement received from the zonal rai

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